FAQ

Coffee

When will my coffee be roasted?

As a small batch roastery, we have the advantage of being able to roast on demand. Your coffee will always be roasted on the day we process your order. Orders received before 9:00am will be roasted and shipped the same day.

Are you able to grind my coffee?

A lot of what we love about the coffee is lost very quickly once it is ground. We'd prefer you ground your coffee at home, but if you don't have a grinder at home, we can grind the coffee for your preferred brew method. You can select your preferred brew method and grind size on the product page before 'adding to cart'.

We use a superior grinder, the Mazzer ZM Digital Grinder, to grind your coffee beans. It boasts a very even particle grind size for better extraction.

Our grinds are measured in Microns (µm). A human hair is about 70µm. Espresso grind is the finest (200-300µm) and French Press the coarsest (900-1200µm). We have selected grind sizes based on research conducted by Mazzer.

Espresso 350µm (Prosumer Machine)

Espresso 450µm (Consumer Machine)

Stovetop 350µm

Aeropress 400µm

Filter/Pour-over 600µm

French Press 900µm

If you would like to experiment with a higher or lower grind size the next time you order, please add a note to your order before 'adding to cart'.

Why do your coffees always change?

Coffee is a seasonal product with one or in some countries two crops a year. We buy small lots from many farms in each country – so when one coffee runs out, we go right on to the next one we have bought. In some places the farms are very small, just one or two acres, and these coffees change more frequently.

Why don’t you have the same coffee I ordered last time?

We are sorry we have run out of the coffee you enjoyed last time! We can help with a recommendation if you’d like – just let us know what you had and what you liked about it and we can point you in the right direction.

How long does the coffee keep for?

We recommend using the coffee as soon as you can to get the most flavour from it, especially if it is ground. You will see the roasted date on the pack. We recommend the coffee is best enjoyed within 4 weeks of the roasted date and consumed within 9 months of the roasted date.

Is there a strength guide to your coffees?

No. Strength is determined by the ratio of coffee to water, grind size to contact time and water temperature. Coffee extracts faster at higher temperatures and smaller grind sizes.

A light roast does not mean you will have a weak flavoured coffee, nor does a dark roast mean you will have a strong flavoured coffee.

A light roasting profile will be used to preserve the natural fruity, sweetness and acidity characteristics of a bean.

A medium roasting profile will be used preserve the natural nutty, chocolatey and mild aciditiy characteristics of a bean.

Shipping

When will my coffee ship?

Orders received before 9:00am will be roasted and shipped on the same day.

When will my coffee arrive?

Our "Standard Delivery" option uses Royal Mail 2nd Class postage for orders under 2kg. Royal Mail aims to deliver your parcel within 3-5 business days.

Our "Express Delivery" option uses Royal Mail 1st Class postage for orders under 2kg. Royal Mail usually delivers your parcel next day but may take up to 3 business days depending on your region.

We use Hermes couriers for all orders over 2kg and they aim to deliver your parcel within 3-5 business days.

Will the package fit through my letterbox?

Our 250g coffee packaging conforms to the Royal Mail Large Letter format and should fit your letterbox. Larger order will be sent as a small parcel and will not fit through you letterbox.